Combo Plans

1.	What are the Combo 1 and Combo 2 plans?
	The Combo 1 and Combo 2 plans are subscription bundles with the following inclusions: Plan Price Data Talktime SMS Combo 1 RM25 2.5GB 30 30 Combo 2 RM50 6GB 60 30 Voice calls are charged in 60-second blocks.
2.	What is the validity of the Combo 1 and Combo 2 plans?
	The validity of both plans follows the validity of your main account.
3.	Are the voice call minutes applicable to all destinations? What about SMS?
	Bundled voice and SMS are only applicable for local off net, on net, fixed line and 1300 numbers. IDD, special numbers or any special shortcode and toll-free number are not eligible.
4.	What is the charging block for bundled voice minutes?
	Bundled voice minutes are charged at 60-second blocks.
5.	Will I get Reward Points when I subscribe to a Combo 1 or Combo 2 plan?
	No, these are discounted bundled plans and are not entitled to Reward Points.
6.	I have some data left in my account but will need more soon. Can I subscribe again? Will I lose my data balance?
	Yes, you can subscribe again and your remaining balance will be brought forward.
7.	Can I subscribe to a different data plan while under a Combo 1 or Combo 2 plan?
	Yes, as long as your account is active and sufficient credit is available.
8.	Will there be a notification when my subscription plan is exhausted?
	SMS notifications will be sent when you have less than 10 minutes and 10 SMS left in your balance. The following SMS notification will be sent when your data volume is exhausted. RM0: Notice – Your data subscription plan is used-up! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.
9.	Will there be any notification when my data, voice and SMS balance is about to be used up?
	Yes, the following SMS notifications will be sent.  Data threshold: RM0: Notice - Your data plan has less than 100 MB left! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.  Voice threshold:  RM0: Notice – You have less than 10 minutes left in your subscription plan! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.  SMS threshold:  RM0: Notice – You have less than 10 SMS left in your subscription plan! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.  Note that if you choose not to renew your subscription, you will be charged with the current pay-per-use rate once your data/voice/SMS is exhausted. The SMS notification might not be sent immediately during an ongoing voice call and/or SMS transaction.
10.	What happens once the subscribed data volume, voice minutes or SMS are exhausted?
	Normal tariff rates will be applied once your subscription plan is exhausted.
11.	Can I activate auto renewal for Combo 1 or Combo 2 plans?
	Sorry, this option is not available at the moment.
12.	Will I get additional data bonuses when I re-subscribe to Combo 1 or Combo 2 plan?
	No, Combo 1 and Combo 2 are not entitled to additional data bonus.
13.	How will Combo 1 and Combo 2 usage be calculated?
	Combo 1 plan: 2.5GB data, 30 local voice minutes and 30 local SMS will be allocated to your account and deducted accordingly as you consume these services.  Combo 2 plan: 6GB data, 60 local voice minutes and 30 local SMS will be allocated to your account and deducted accordingly as you consume these services.
14.	I have remaining minutes and SMS from the subscription in my account. However, my account is in grace period status and I am not able to make outgoing calls, send SMS and browse data. Will the balance from my subscription be carried forward when I reload and re-subscribe to Combo 1 plan?
	No, your remaining subscription plan’s balances will be reset once you are inactive. Please remain active at all times to ensure your balances are carried forward.
15.	How do I check the balance of my subscription plan?
	The balances for each service are displayed when you dial *126#. Please refer to the Data Plan, Voice Bal and SMS Bal fields.  Note: You may see incomplete page (subject to device type). Enter 111: More to view the next page.
16.	How do I check the balances if I subscribed to multiple plans?
	All balances from every plan are accumulated on the same data, voice and SMS buckets. When you check your balance via *126#, you will notice that the balances in the Data Plan, Voice Bal and SMS Bal fields will increase accordingly after each new subscription.
17.	If I have free promo minutes, which minutes will be deducted first?
	Free promo minutes will always be deducted before subscription plans.