| 1. |
What are the Data plans? |
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Data plans are data subscription bundles with the following inclusions:
| Plan |
Price |
Data
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| Data 1 |
RM5 |
200MB
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| Data 2 |
RM15 |
1GB
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| Data 3 |
RM30 |
3GB
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| Data 4 |
RM45 |
5GB
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| Data 5 |
RM60 |
8GB
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| 2. |
What are the validities of Data plans? |
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The validity of all the Data plans follows the validity of your main account. |
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| 3. |
Will I receive Reward Points for data usage under the Data plans? |
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Yes, subscription of data plans will earn 5 reward points, except for Data1. |
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| 4. |
I have some data left in my account but will need more soon. Can I subscribe again? Will I lose my data balance? |
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Yes, you can subscribe again and your remaining data balance will be brought forward. |
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| 5. |
Can I subscribe to a different data plan while under a Data plans? |
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Yes, as long as your account is active and sufficient credit is available. |
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| 6. |
My main account expires today and I reload 3 days later. What happens to my data balances? |
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No, your remaining subscription plan’s balances will be reset once you are inactive. Please remain active at all times to ensure your balances are carried forward. |
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| 7. |
What if my number has been terminated? Will I keep able to keep my remaining data, minutes and SMS? |
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No. Once the number has been terminated, your account is permanently expired. All remaining balances will be forfeited. |
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| 8. |
Will there be a notification when my subscription plan is exhausted? |
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The following SMS notification will be sent when your data volume is exhausted.
RM0: Notice – Your data subscription plan is used-up! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.
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| 9. |
Will there be any notification when my data balance is about to be used up? |
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The following SMS notification will be sent for Data 2 and Data 3.
RM0: Notice - Your data plan has less than 100 MB left! Please dial *122*6*1# to subscribe. Thank you.
Please note that since Data 1 (200MB) is a light weight plan, SMS notification will only be sent when your data volume is exhausted.
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| 10. |
What happens once the subscribed data volume is exhausted? |
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Normal tariff rate will be applied once your subscription plan is exhausted. |
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| 11. |
Can I activate auto renewal for Data plans? |
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Sorry, this option is not available at the moment.
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| 12. |
I have remaining data from the subscription. However, my account is in grace period status and I am not able to make outgoing calls, send SMS and browse data. Will the balance from my subscription be carried forward when I reload and re-subscribe to a Data plan? |
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No, your remaining subscription plan’s balances will be reset once you are inactive. Please remain active at all times to ensure your balances are carried forward. |
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| 13. |
How do I check the balance of my subscription plan? |
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Please dial *126# and refer to the “Data Plan” balance. |
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| 14. |
How do I check the balances if I subscribed to multiple plans? |
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All balances from every plan are accumulated on the same data, voice and SMS buckets. When you check your balance via *126#, you will notice that the balances in the Data Plan, Voice Bal and SMS Bal fields will increase accordingly after each new subscription. |
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