General FAQ

1.	What do I need to do to keep my number?
	Step 1: Walk into any Buzzme dealers’ outlets. Step 2: Purchase a new Buzzme SIM. Step 3: Make sure your details (Name, NRIC/Passport/Old IC/others) have been registered. This information has to be the same as what was provided when you registered your current SIM card. Step 4: Use your Buzzme SIM card after successful registration. Step 5: Upon successful porting, your Buzzme mobile number will be terminated and your SIM card will use your ported in number.
2.	How long does it take to port in to Buzzme?
	It usually takes between 3 – 5 business days.
3.	Will my credit be carried forward?
	No. Your credit from your previous provider will be forfeited. Please ensure you have used up all your credit before porting. You also need to make sure your account is active.
4.	Why was my port in application rejected?
	You will need to check with your service provider. Some of the reasons could be a) Your account was inactive. b) The wrong information was provided, e.g. wrong NRIC identification provided. c) Your account is a postpaid supplementary line.

1.	Where can I get Buzzme reloads?
	Buzzme reloads are available online at www.m8.com.my, 7-Elevens, e-pay and our authorised dealers nationwide. Just look out for our m8 top up signage.
2.	What is the difference between m8 and Buzzme?
	m8 is a common top up powered by Enabling Asia. Buzzme is a mobile service that offers more loyalty benefits when you talk, SMS and use data services.
3.	Can I use m8 top up for other service provider such as U Mobile, Hotlink, Digi and Xpax?
	No, you cannot.
4.	Why are more denominations available at the dealer outlets?
	That is because we aim to provide more options at our distribution channels.
5.	Do you have a web reload service?
	Yes. Kindly visit www.m8.com.my to get your Buzzme reloads.
6.	I tried to top up but it shows “Reload fails, please contact service provider”. What should I do?
	You may have exceeded the total retries. When that happens, the system will automatically block any additional attempt. Please contact our Customer Care at 011-3400 4400 for assistance.
7.	What are the top up amounts I can choose from?
	Via Dealer E-Reload Retail Price (Credit + GST) Credit Validity RM5.00 RM4.72 5 days RM10.00 RM9.43 10 days RM15.00 RM14.15 15 days RM20.00 RM18.87 20 days RM30.00 RM28.30 30 days RM50.00 RM47.17 50 days RM100.00 RM94.34 100 days RM200.00 RM188.68 200 days RM300.00 RM283.02 1 year RM500.00 RM471.70 2 years Via Reload Voucher Retail Price (Credit + GST) Credit Validity RM5.00 RM4.72 5 days RM10.00 RM9.43 10 days RM30.00 RM28.30 30 days

1.	What is E-Reload Transfer?
	E-Reload Transfer is a service that allows you to transfer your credit to other Buzzme subscribers.
2.	Do I get rewards by performing this transfer?
	No. Buzzme rewards are limited to local voice, SMS, data pay-per-use usage and subscription to selected plans only.
3.	Is there a limit for this transfer?
	Yes. You can only transfer up to RM3 per transaction.
4.	Will there be a surcharge?
	Yes. Both the transferor and transferee will be charged RM0.50 for each transaction. E.g. Subscriber A transferred RM3 to Subscriber B, total credit of RM3.50 will be deducted from Subscriber A main balance. Subscriber B will receive RM2.50 in his main balance with the surcharge fee deducted during the transfer.
5.	What is the validity of this transfer?
	This transfer will only be valid for 2 days.

1.	What is Auto Reload?
	Auto Reload is a free service offered by m8 that automatically reloads your mobile prepaid line credit based on the standing instructions you have set up. Currently, you have the option to subscribe to a monthly or weekly Auto Reload via m8. To subscribe, please go to m8 Auto Reload to choose your preferred reload option, then login to your Paypal account and select your payment option.
2.	What options are available for Auto Reload?
	We offer the following two Auto Reload options: - selected calendar date on a monthly basis, or - weekly basis based on the day of the week you made the subscription
3.	When will I receive the Auto Reload if I select the 29th, 30th or 31st as my monthly auto reload date?
	If the recurring payment date falls on the 29th, 30th or 31st of the month, PayPal will perform the transaction on the first day of the following month for months without those dates. For example: if the 29th is selected as the monthly recurring payment date and the last day in February is the 28th, payment will be made on the 1st of March.
4.	Why do I have to sign up with Paypal to use Auto Reload?
	The Auto Reload is offered via our secured payment partner, Paypal. This means that we do not store your payment information, making the transaction safer for you.
5.	Why do I have to re-subscribe to Auto Reload after 12 months?
	This is a requirement imposed by Paypal to ensure that you are still interested in subscribing to Auto Reload after one (1) year.
6.	My Auto Reload failed/was suspended. What should I do?
	The Auto Reload generally only fails when payment is unsuccessful. Please contact your selected payment option vendor (bank or credit card) for details and login to your m8 account again to re-activate the Auto Reload.
7.	Can I use the Auto Reload for multiple mobile lines?
	Yes, you can. Please visit m8 Auto Reload and choose the CREATE option to add additional lines.
8.	How do I change my standing instruction options?
	Please visit m8 Auto Reload and choose the EDIT option to make your changes.
9.	How do I discontinue this service?
	Please visit m8 Auto Reload and choose the EDIT option to discontinue the service.
10.	Will I receive any notifications when the Auto Reload is completed or failed?
	Yes, you will receive an email and an SMS notification.
11.	How do I check my entire Auto Reload transaction history?
	Please login to your m8 account and go to the Order Status tab to select your Auto Reload transaction history.

1.	Is 4G LTE available everywhere?
	No, this service is available at selected areas while upgrades on existing network is ongoing. Please refer to the coverage map for details.
2.	Is 4G LTE available for everyone?
	Yes, 4G LTE service is open for all subscribers.
3.	Is the data rate for 4G LTE higher than normal data plan?
	No, there is no difference in pricing for all data speed.
4.	How do I get 4G LTE service?
	4G LTE is automatically provisioned within 7 working days upon activation.
5.	Can I disable 4G LTE service?
	Yes, you can disable 4G LTE setting on your phone.
6.	Why can’t my phone use 4G LTE service?
	Please contact our customer care at +6011 34004400 or send an email to hello@buzzme.com.my for assistance.

1.	Do I have to pay for this insurance coverage?
	No, this is FREE for all subscribers who reload a minimum of RM30.00 (in one transaction, not accumulated) each month.
2.	What is in included in this RM100,000 Personal Accident coverage?
	Please review the insurance coverage details here.
3.	I’ve reloaded a minimum of RM30. When will the insurance coverage commence?
	The insurance coverage will commence at the start of the next calendar month.
4.	Will I be eligible for the coverage if I reload RM10 three times within the month?
	No. You must reload a minimum of RM30 in one transaction. Accumulated reloads are not eligible.
5.	What if I did not reload another RM30 the following month? Will I still be covered?
	Sorry, this insurance coverage is offered on a month-to-month basis. If you did not perform a minimum reload of RM30.00 in a single transaction in any given month, you will not be eligible for coverage in the subsequent month.
6.	If I reloaded RM30 on the 30th of the month, will I be covered in the following month?
	Yes. This coverage is based on calendar months.
7.	Will I receive an SMS when the coverage is effective?
	No. This is a FREE benefit and every subscriber who meets the eligibility requirements will automatically be covered.
8.	Who is the beneficiary of this coverage?
	You and your next of kin are automatically assigned as the beneficiary.
9.	How do I file a claim?
	Please contact Berjaya Sompo Personal Accident Insurance directly to initiate a claim.
10.	Can I change the beneficiary?
	No, you cannot change the beneficiary name as this is offered under group coverage.
11.	Will I be eligible for twice the coverage if I reload RM30 twice within a month?
	No, each subscriber will only be covered once.

1.	Will my existing SIM card that was registered before 30 July 2014 be affected as well?
	Yes, this new lifecycle is applicable to all Buzzme SIMs.
2.	What are the new grace periods?
	Grace Period 1 will be 30 days and Grace Period 2 will be 15 days.
3.	What are Grace Periods?
	Grace Periods are extra days given after your validity expires. During Grace Period 1, you will still be able to receive inbound calls and SMS. During Grace Period 2, all services will be barred. However, during the grace periods, you will still be able to reload to reactivate your mobile number to enjoy full services.
4.	Will I be able to keep my mobile number when it falls into Grace Period 2?
	Yes, please reload and your account will be reinstated to active status. However, once the 15 days Grace Period 2 is over, your mobile number will be terminated.
5.	Can I get my mobile number back if it is terminated?
	Unfortunately, we cannot promise that your number will be available once it is terminated. Please contact customer care at +6011-3400-4400 to enquire about the possibility.

1.	What makes Buzzme so different from other prepaid mobile services?
	Buzzme gives you instant Reward Points for making calls, sending SMS and even surfing the Internet. You are also entitled to exclusive deals at www.m8.com.my.
2.	I’ve just purchased a Buzzme Starterpack. How do I activate my SIM card?
	Make sure to register your information when you purchase the Starterpack, then simply insert the SIM card into your phone to make calls, send SMS and surf the Internet.
3.	How much airtime is preloaded into my Starterpack?
	The RM10 Starterpack is preloaded with RM8 credit 500MB data while the RM30 Starterpack is preloaded with RM30 credit 500MB data.
4.	For the RM10/RM30 Starterpack, what are the rates for Data, Voice and SMS and what is the validity?
	Starterpack Recommended Retail Price RM10 RM30 Preloaded credit RM8 + 500MB data RM30 + 500MB data Validity 30 days Voice calls 18 sen / min SMS 10 sen / SMS Video calls 20 sen / 30 sec My Buzzme Famili & Frens Up to 10 My BFF numbers Data (Pay-Per-Use) 5 sen / MB Rewards Up to 20% rewards for every local call, SMS and data pay per use made everytime
	Voice and video calls are charged in 60-second and 30-second blocks respectively.
5.	Does Buzzme have monthly data packages? What are the settings required?
	We do! Just click on Plans in the navigation menu for more information. To connect to our mobile Internet service, please follow the settings below: Name: BU22ME@m8 APN: m8data Proxy: <leave blank> User ID & Password: <leave blank>
6.	What are the rates for special numbers?
	The rates for special numbers are as follows: 1300-XX-XXXX 18 sen / min 1700 15454 (TNB Careline) 15999 (Talian NUR) 1800-XX-XXXX FREE 112 & 999 103 (Directory Assistance) RM1 / 30 sec
7.	How do I check my credit balance and Reward Points?
	To check your credit and reward point balances, dial *126# and press SEND.
8.	If I forget to top-up before the validity expires, what will happen to my unused credit during the deactivate/ disable period?
	Your credit will still be there as long as your account is not terminated. Once your number is terminated, the remaining credit and Reward Points will be forfeited.
9.	Does Buzzme support MMS?
	Sorry, MMS service is not available.
10.	Why am I not able to see Buzzme signal on the mobile in certain area?
	Please ensure your mobile phone is set to dual mode under Network Mode setting. E.g Go to Mobile Network settings -> Network mode -> Select 3G & 2G or WCDMA(preferred)/GSM (this is subject to the device presentation)

1.	What are Reward Points?
	Reward Points are points earned when you utilise or subscribe to eligible Buzzme services. You may use the Reward Points to redeem airtime via your mobile phone or redeem items from www.m8.com.my.
2.	Is there an expiry date for the Reward Points?
	As long your number remains active, you will be able to redeem your Reward Points provided you have sufficient points. Reward Points will only be forfeited when your account has been terminated from our system.
3.	What can I redeem with my Reward Points?
	Reward Points can be used to redeem airtime credit or items from www.m8.com.my.
4.	Can I redeem my Reward Points at any point of time?
	Yes, as long as you have sufficient Reward Points for redemption.
5.	How does the Reward Point work?
	Every time you utilise Buzzme to make local calls, send SMS or use data pay-per-use, you will be granted up to 20% of the value as Reward Points. In addition, some subscription plans are also entitled to Reward Points upon subscription. E.g. You made a call worth RM0.26. You will be entitled to 0.05 Reward Point.        You sent an SMS worth RM0.50. You will be entitled to 0.1 Reward Point.        You browsed data up to 100MB, which cost approximately RM5. You will be entitled to 1 Reward Point. Local Voice 4 Reward Points for every RM20 of calls Local SMS 1 Reward Points for every RM5 of SMS Data 1 Reward Points for every RM5 of data Subscription Plan 5 points when you subscribe to Data 2 plan (1GB) 5 points when you subscribe to Data 3 plan (3GB) 5 points when you subscribe to Data 4 plan (5GB) 5 points when you subscribe to Data 5 plan (8GB) Redemption of airtime credit Minimum of 3 points and above
6.	My line was previously suspended. Can I still use the Reward Points?
	You will need to make sure your account remains active to use your Reward Points.
7.	Are calls or SMS to special short numbers, IDD and toll free numbers eligible for Reward Points?
	There are no rewards for calls made to special short numbers (15454, 15999, 999, 112), toll free numbers (1300, 1800, 1500, 1600, 1700, 1900) and international direct dial numbers.
8.	Will I earn Reward Points when I subscribe to a plan?
	Some subscription plans are entitled to Reward Points upon subscription. Please check the details for each plan.
9.	Will I earn Reward Points when I utilise services from my subscription plan?
	Usage from all subscription plans is not entitled to Reward Points since they are already discounted.

1. What is Buzzme?

   Buzzme is one of Malaysia’s fastest growing prepaid mobile services that reward you every time you make a local call, send a local SMS or use data.

2. What are the services provided?

   Buzzme provides prepaid telephony services such as Voice and SMS, mobile Internet and IDD calls.

3. What makes Buzzme special?

   With Buzzme, you’ll enjoy instant rewards whenever you make calls, send SMS or surf the Internet.

4. What kind of rewards will I enjoy?

   Each time you make a call, send an SMS or surf the Internet, you’ll receive Reward Points that can be used to redeem airtime immediately or special offers on www.m8.com.my in the near future.

5. What is My BFF?

   My BFF stands for “Buzzme Famili & Frens” and also “best friends forever”. You can add up to 10 Buzzme numbers to My BFF and enjoy lower call and SMS rates these numbers.

6. Where can I reload my Buzzme credit?

   You can reload your Buzzme credit at www.m8.com.my, 7-Eleven, e-pay or our authorised dealers. Just look out for the M8 logo at an outlet near you.

1.	What is GST?
	GST stands for Goods and Services Tax and is an indirect, broad-based consumption tax. It is charged on all taxable goods and services that are supplied in Malaysia except those specifically exempted.
2.	Is it a new tax on the consumer?
	GST is a new tax that was introduced to replace the current Sales Tax and Service Tax.
3.	Why is Buzzme implementing GST on their products and services?
	The introduction of GST is part of the Government’s tax reform programme to enhance the efficiency and effectiveness of the existing taxation system. As telecommunication is treated as a supply of services, GST will be imposed on the provision of such prepaid services.
4.	What are the telecommunication products and services that will be charged with GST?
	With the exception of international roaming and other zero rated services under GST, all telecommunication services are standard rated services and are subject to GST at 6%. These services include voice, SMS, data, IDD calls, Starterpacks, prepaid top-up tickets, AirCash service, and mobile content.
5.	How much will I need to pay after the implementation of GST?
	The price of Buzzme’s existing products and services will remain unchanged. For prepaid services, 6% GST will be charged on purchases of SIM Packs/Starterpacks and Reloads. However, effective 1 January 2016, pursuant to 2016 Budget Proposal, a 6% GST rebate will be credited for all reloads for subscribers registered using a Malaysian NRIC, Police and Army ID  for 2016.
6.	If I have purchased a prepaid reload or SIM before 1 April 2015, is it still valid for use? Will I be charged GST?
	Prepaid reloads or SIM packs (without display of RRP GST included) purchased before 1 April 2015 are still valid for use after GST and no additional GST will be charged on unutilised credits spanning to GST. However, for new stocks (WITH display of RRP GST included), GST is applicable.
7.	Will a Duty Free location such as Langkawi be exempted from GST?
	No. Pursuant to Goods and Services Tax (Imposition of Tax For Supplies In Respect Of Designated Areas) Order 2014, GST shall be imposed on telecommunication services supplied within or between designated areas (Langkawi, Tioman and Labuan).
8.	Who shall I contact for clarifications about GST?
	You may contact our help desk for further clarifications or visit the Royal Malaysian Customs Department’s website or GST Malaysia Info website.
9.	Where can I report irregularities?
	Any irregularities can be forwarded to the eAduan of Ministry of Domestic Trade, Co-operatives and Consumerism (KPDNKK) http://eaduan.kpdnkk.gov.my or emailed to e-aduan@kpdnkk.gov.my Hotline: 1800-886-800 Tel: +603-80008000 Fax: +603-88825983 Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No. 13, Persiaran Perdana, Presint 2, 62623 Putrajaya, Malaysia

1.	What are the Data plans?
	Data plans are data subscription bundles with the following inclusions: Plan Price Data Data 1 RM5 200MB Data 2 RM15 1GB Data 3 RM30 3GB Data 4 RM45 5GB Data 5 RM60 8GB
2.	What are the validities of Data plans?
	The validity of all the Data plans follows the validity of your main account.
3.	Will I receive Reward Points for data usage under the Data plans?
	Yes, subscription of data plans will earn 5 reward points, except for Data1.
4.	I have some data left in my account but will need more soon. Can I subscribe again? Will I lose my data balance?
	Yes, you can subscribe again and your remaining data balance will be brought forward.
5.	Can I subscribe to a different data plan while under a Data plans?
	Yes, as long as your account is active and sufficient credit is available.
6.	My main account expires today and I reload 3 days later. What happens to my data balances?
	No, your remaining subscription plan’s balances will be reset once you are inactive. Please remain active at all times to ensure your balances are carried forward.
7.	What if my number has been terminated? Will I keep able to keep my remaining data, minutes and SMS?
	No. Once the number has been terminated, your account is permanently expired. All remaining balances will be forfeited.
8.	Will there be a notification when my subscription plan is exhausted?
	The following SMS notification will be sent when your data volume is exhausted.  RM0: Notice – Your data subscription plan is used-up! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.
9.	Will there be any notification when my data balance is about to be used up?
	The following SMS notification will be sent for Data 2 and Data 3.  RM0: Notice - Your data plan has less than 100 MB left! Please dial *122*6*1# to subscribe. Thank you.  Please note that since Data 1 (200MB) is a light weight plan, SMS notification will only be sent when your data volume is exhausted.
10.	What happens once the subscribed data volume is exhausted?
	Normal tariff rate will be applied once your subscription plan is exhausted.
11.	Can I activate auto renewal for Data plans?
	Sorry, this option is not available at the moment.
12.	I have remaining data from the subscription. However, my account is in grace period status and I am not able to make outgoing calls, send SMS and browse data. Will the balance from my subscription be carried forward when I reload and re-subscribe to a Data plan?
	No, your remaining subscription plan’s balances will be reset once you are inactive. Please remain active at all times to ensure your balances are carried forward.
13.	How do I check the balance of my subscription plan?
	Please dial *126# and refer to the “Data Plan” balance.
14.	How do I check the balances if I subscribed to multiple plans?
	All balances from every plan are accumulated on the same data, voice and SMS buckets. When you check your balance via *126#, you will notice that the balances in the Data Plan, Voice Bal and SMS Bal fields will increase accordingly after each new subscription.

1.	What is Validity Plan?
	Validity 1 plan extends your validity by 365 days. Validity 2 plan extend your validity by 365 days + 1GB data.
2.	How much will I be charged?
	RM28 for validity 1 plan. RM38 for validity 2 plan.
3.	If I subscribe to the Validity Plan twice, will my validity be extended to two years?
	No. The maximum validity for each account is 365 days.
4.	How do I subscribe to the Validity Plan?
	Please dial *122*6*1*8# for validity 1 plan. And dial *122*6*1*9# for validity 2 plan.
5.	How do I check the validity of my account?
	Please dial *126# and refer to the validity date on your main balance.
6.	Will I receive notification when my validity is about to expire or expired?
	Yes, the standard SMS notifications will be sent before your account expires.

1.	What are the Combo 1 and Combo 2 plans?
	The Combo 1 and Combo 2 plans are subscription bundles with the following inclusions: Plan Price Data Talktime SMS Combo 1 RM25 2.5GB 30 30 Combo 2 RM50 6GB 60 30 Voice calls are charged in 60-second blocks.
2.	What is the validity of the Combo 1 and Combo 2 plans?
	The validity of both plans follows the validity of your main account.
3.	Are the voice call minutes applicable to all destinations? What about SMS?
	Bundled voice and SMS are only applicable for local off net, on net, fixed line and 1300 numbers. IDD, special numbers or any special shortcode and toll-free number are not eligible.
4.	What is the charging block for bundled voice minutes?
	Bundled voice minutes are charged at 60-second blocks.
5.	Will I get Reward Points when I subscribe to a Combo 1 or Combo 2 plan?
	No, these are discounted bundled plans and are not entitled to Reward Points.
6.	I have some data left in my account but will need more soon. Can I subscribe again? Will I lose my data balance?
	Yes, you can subscribe again and your remaining balance will be brought forward.
7.	Can I subscribe to a different data plan while under a Combo 1 or Combo 2 plan?
	Yes, as long as your account is active and sufficient credit is available.
8.	Will there be a notification when my subscription plan is exhausted?
	SMS notifications will be sent when you have less than 10 minutes and 10 SMS left in your balance. The following SMS notification will be sent when your data volume is exhausted. RM0: Notice – Your data subscription plan is used-up! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.
9.	Will there be any notification when my data, voice and SMS balance is about to be used up?
	Yes, the following SMS notifications will be sent.  Data threshold: RM0: Notice - Your data plan has less than 100 MB left! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.  Voice threshold:  RM0: Notice – You have less than 10 minutes left in your subscription plan! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.  SMS threshold:  RM0: Notice – You have less than 10 SMS left in your subscription plan! To enjoy special rates, please dial *122*6*1# to re-subscribe. Thank you.  Note that if you choose not to renew your subscription, you will be charged with the current pay-per-use rate once your data/voice/SMS is exhausted. The SMS notification might not be sent immediately during an ongoing voice call and/or SMS transaction.
10.	What happens once the subscribed data volume, voice minutes or SMS are exhausted?
	Normal tariff rates will be applied once your subscription plan is exhausted.
11.	Can I activate auto renewal for Combo 1 or Combo 2 plans?
	Sorry, this option is not available at the moment.
12.	Will I get additional data bonuses when I re-subscribe to Combo 1 or Combo 2 plan?
	No, Combo 1 and Combo 2 are not entitled to additional data bonus.
13.	How will Combo 1 and Combo 2 usage be calculated?
	Combo 1 plan: 2.5GB data, 30 local voice minutes and 30 local SMS will be allocated to your account and deducted accordingly as you consume these services.  Combo 2 plan: 6GB data, 60 local voice minutes and 30 local SMS will be allocated to your account and deducted accordingly as you consume these services.
14.	I have remaining minutes and SMS from the subscription in my account. However, my account is in grace period status and I am not able to make outgoing calls, send SMS and browse data. Will the balance from my subscription be carried forward when I reload and re-subscribe to Combo 1 plan?
	No, your remaining subscription plan’s balances will be reset once you are inactive. Please remain active at all times to ensure your balances are carried forward.
15.	How do I check the balance of my subscription plan?
	The balances for each service are displayed when you dial *126#. Please refer to the Data Plan, Voice Bal and SMS Bal fields.  Note: You may see incomplete page (subject to device type). Enter 111: More to view the next page.
16.	How do I check the balances if I subscribed to multiple plans?
	All balances from every plan are accumulated on the same data, voice and SMS buckets. When you check your balance via *126#, you will notice that the balances in the Data Plan, Voice Bal and SMS Bal fields will increase accordingly after each new subscription.
17.	If I have free promo minutes, which minutes will be deducted first?
	Free promo minutes will always be deducted before subscription plans.

1. Can I use Buzzme World SIM on any mobile phone or tablet?

   Buzzme World SIM supports most 3G/4G devices running on Android 4.0+ and iPhone 4S or above. However it will not work on devices that are SIM-locked by service providers. In addition, please ensure that SIM is inserted onto the slot one SIM tray in dual SIM phones.

2. How much does the Buzzme World Staterpack cost and how do I purchase it?

   The retail price of the Buzzme World Staterpack is RM99. It can be purchased directly from our company’s official website or authorized dealers only.

3. What should I do if I lost my Buzzme World SIM?

   Please report to Buzzme immediately to suspend the account. You will also need to purchase a new Buzzme World SIM as replacement. Buzzme will transfer your mobile phone number and remaining credit onto the new SIM upon activation.

4. How do I use the Buzzme World SIM APP?

   (1) Connect your mobile device to a wifi or mobile data network.
   (2) Install the Buzzme World SIM APP from the Android Play Store or iOS App Store.
   (3) Open the Buzzme World SIM APP, enter your mobile number and APP password on the back of SIM card body to login.

5. Can I change the Buzzme World SIM APP password?

   Yes, login to the Buzzme World SIM App and then select [Settings] from the main menu to change the password.

6. What should I do if I forgot the APP password?

   Open Buzzme World SIM APP, enter your registered mobile number and select the 'Forgot Password' option on the main screen. A new password will be sent to your registered home number.

7. Do I need to register as a Buzzme World SIM user to purchase plans?

   Buzzme recommends that you register as we send an electronic receipts for the plans you purchased via e-mail. Furthermore, some countries require registration to utilize mobile services.

8. How do I purchase a plan?

   1. Ensure that your Buzzme World SIM is in your mobile device.
   2. Login to Buzzme World SIM APP using the mobile phone number that you registered and select your Buzzme [Home] number.
   3. Select [Shop] at the bottom of the screen.
   4. Type in the country that you are visiting.
   5. Choose your preferred plan.
   6. Select [Buy] and choose a payment option.
   7. Upon succesful payment, you will receive the new plan on your mobile phone within 5 minutes.

9. Can I top up an existing plan that I already purchased?

   Top up is available for Singapore and USA plans only.
   1. Login to Buzzme World SIM APP using the mobile phone number you registered.
   2. Select the Mobile Number that you want to top up.
   3. Select [Buy] Top Up Code.
   4. Proceed with payment.
   Note: Top up is not available for all plans.

10. What currencies is used for payment?

    All plans are charged in USD. For m8 Buzzme credit wallet, payment will be converted to MYR at prevailing exchange rate.

11. Can I purchase plans with credit cards?

    Yes, credit cards are accepted in addition to WeChat and m8 Buzzme credit.

12. Why do I need to provide personal data when purchasing certain plans?

    The legal regulations in some countries require that the users' information to be submitted prior to enabling services. Failure to furnish the information may result in denial of service.

13. Can I transfer plans from one Buzzme World SIM card to another SIM Card?

    No. Purchased plans can only be used on the purchasing card and are not refundable nor transferable.

14. I have purchased a prepaid plan with my credit card and the transaction was successful, but why don’t I see the plan I just purchased when I clicked on [My Number]?

    This service uses SMS of mobile telecommunication networks to send data to your registered mobile phone SIM. The SMS transmission can be affected by various elements including the location, geographic environment, network signal and connection speed etc. at the receiving end. If you did not receive the purchased number within 5 minutes after payment is concluded, please logout of the APP and log back in after 5 minutes to reset. If you still do not see the plan that you have just purchased, please contact our customer service at +601134004400 during business hours or send an email to hello@buzzme.com.my to resend the SMS.

15. Can I reuse the mobile number plan that I purchased if it already expired?

    No, all prepaid numbers will be recycled once the plan expired.

16. Can I cancel (get a refund) for plans that I purchased?

    Sorry, all sales are final and non refundable.

17. Why can't I access internet after I switched to local plan?

    (1) Please ensure that your mobile phone is latched onto the local telecommunication network.
    (2) Open “My Phone Number” and enter the “APN Setting” menu.
    (3) Create an APN manually and enable it to successfully connect to the internet. Please refer to the respective subscription plans for the APN settings.

18. How can I check the remaining balance of my prepaid plan?

    1. Login to your Buzzme World SIM APP and select the purchased mobile number plan.
    2. Select [Check Balance] and follow the instruction.
    Note: Check balance is only available in selected countries.

19. Will I receive any notifications when I have insufficient balance?

    You will receive a SMS notification for your Buzzme World SIM Malaysia (home) number. However, there are no notifications for the Buzzme World SIM plans due to the service limitation in the respective countries.

20. What should I do if I no longer need the plan that I purchased?

    Buzzme World SIM is a prepaid product and all purchased plans will expire 60 days upon purchase even if the plan is unused.

21. How do I check the available plans and prices?

    Login to Buzzme World SIM APP and select [Shop] on the bottom of the screen. Or visit www.buzzme.com.my for detailed explanations on each plan.

22. When does the validity period of purchased plan starts?

    Other than day passes, the validity of the purchased plan starts upon first usage in destination country. Please also note that unused plan will expire 60 days upon purchased.

23. Can I purchase multiple day passes for the same country?

    Yes, you may choose multiple days during the purchase process.

24. Can I purchase multiple day passes for different countries?

    No, only one day pass is supported at any given time. Please ensure that you’ve utilized the existing day pass before purchasing another day pass.

25. When does the validity for day pass starts?

    The validity starts at the date that you entered on the APP during the purchase process.

26. When should I purchase a prepaid plan? Before leaving my home country or upon arriving at destination?

    We strongly recommend that you purchase the plan before traveling to ensure that the plan is successfully downloaded. Reminder: your registered home number must be active in order to download prepaid package successfully.

27. Why was my Buzzme credit deducted when I purchase a subscription plan?

    Each successful subscription will trigger your mobile phone to send two SMS (50 sen each) to an international server requesting for over-the-air download of the destination mobile number. Please take note that international roaming SMS rate will apply if the subscription is completed outside of Malaysia. The SMS rates are as follows:

    
    

    Countries	Rate/SMS (RM)

1. What is so different about Buzz me?

   With Buzz me you get instant rewards for using our mobile services.

2. Can I redeem my rewards at any point of time?

   Yes, you can use your benefits points anytime to redeem rewards. At the moment you are only able to redeem airtime with your benefits points.

   In future you can also use your benefits points to redeem items from other merchants that we will be partnering with.

3. My line was suspended earlier but can I still use the benefits points?

   Yes, your benefits points are still valid as long as your Buzz me line is still active.

4. How do I check my main balance?

   Just access our USSD menu by keying in *122# on your mobile and select the "Balance Inquiry" option.

5. Can I get rewards for making IDD calls?

   Yes, you can. Just make sure your Buzz Line is active and your benefits points will always be valid for you to use to redeem rewards.